Toolbox
CloseHere you will find a collection of useful tools. These relate to the programme and can also be used separately.
Creditor Payment Calculator
Works out the pro rata payments you need to offer to your creditors
Launch
Contents & Progress
- Welcome
- What will I get out of it?
- What am I going to learn?
- How do I make the best use of this Programme?
- Confidence Check
- Key Messages
- Introduction and session overview
- 1.1.1 Where am I now?
- 1.1.2 What if I do nothing?
- 1.1.3 Debt facts Information
- 1.2.1 Recognising the reasons for debt
- 1.3.1 Recognising the impact on you, your health and your relationships
- 1.3.2 The impact on my health and relationships
- 1.3.3 Identifying sources of support
- 1.4.1 Recognising your financial goals
- 1.5.1 How committed are you to achieving your goals?
- Session One Learning outcomes
- Introduction and session overview
- Getting started - General advice
- Financial statement - Key Information
- 2.1 Working out your income
- 2.2.1 Working out your outgoings
- 2.2.2 Keeping a Spending Tracker
- 2.3.1 Working out the money left over
- 2.4.1 Listing your creditors
- 2.5.1 Prioritising your debts
- 2.5.2 Identify your Priority and Secondary debts
- 2.6.1 Allocating your available income - priority creditors
- 2.6.2 Allocating your available income - secondary creditors
- 2.6.3 Work out pro rata payments with the Creditor Payment Calculator
- 2.6.4 Working out your pro rata payments
- 2.6.5 Sending out payments to your secondary creditors
- 2.7.1 Updating your Financial Statement
- Session Two Learning outcomes
- Introduction and session overview
- 3.1.1 The Collections Process - Initial Knowledge Check
- 3.1.2 Negotiating Do´s and Don´ts
- 3.2.1 An overview of the Debt Collection Process
- 3.2.2 Debt Collection Process - Key information
- 3.3.1 Key points around court proceedings
- 3.3.2 What happens if I have a judgement registered against me?
- 3.3.3 How can I alter the amount I need to pay under an Instalment Order?
- 3.4.1 What happens if I fail to make payments under an Instalment Order?
- 3.5.1 What are my other legal alternatives if I can´t pay?
- 3.5.2 What have you learned about the Debt Collection Process - Knowledge Test
- 3.5.3 The Collection Process - Closing Knowledge check
- Session Three Learning outcomes
- Introduction and session overview
- 4.1.1 Negotiation Tips
- 4.2.1 Letter Templates
- 4.3.1 Making the initial contact with your creditors
- 4.4.1 Making an offer to your priority creditor
- 4.5.1 Making an offer to your secondary creditors
- 4.6.1 What to do if they don't agree
- 4.6.2 What to do if they don't agree - To accept your offer following further contact
- 4.6.3 What to do if they don't agree - To freeze interest or charges
- 4.7.1 What to do if you can't afford to pay anything
- 4.8.1 What to do if your circumstances change
- 4.8.2 You want to pay more/less per month due to your situation
- 4.8.3 You are on a review period which is due to expire
- 4.8.4 Requesting an extension of the review period
- 4.9.1 Other situations
- Session Four Learning outcomes
- Introduction and session overview
- 5.0.1 Negotiation Skills Initial Confidence check
- 5.1.1 Improving your confidence when negotiating on the telephone
- 5.1.2 What impression do I want to make?
- 5.1.3 How can I make a positive impression?
- 5.1.4 The words we use
- 5.1.5 Our voice tone, volume and pace
- 5.1.6 Keeping Assertive
- 5.1.7 Characteristics and consequences of behaviour
- 5.1.8 How to sound assertive
- 5.1.9 Structuring the call
- 5.1.10 Practice makes perfect
- 5.2.1 Improving your objection handling techniques
- 5.3.1 Dealing with threats and intimidation
- 5.3.2 Strategies for dealing with threats and intimidation
- 5.3.3 Know your rights
- 5.3.4 Negotiation Skills Final Confidence check
- Session Five Learning outcomes
- Introduction and session overview
- 6.1.1 Increasing your income - increasing your wage salary
- 6.1.2 Increasing your income - reviewing your tax situation
- 6.1.3 Increasing your income - Ensuring you are claiming all the benefits you are entitled to
- 6.1.4 Increasing your income - Generating other income
- 6.1.5 Income Boosting Action Plan
- 6.2.1 Reducing your expenditure
- 6.2.2 Ideas to reduce your expenditure
- 6.2.3 Spending Slasher Action Plan
- 6.3.1 Points to remember
- Session Six Learning outcomes
Jargon Buster
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A,B,C
Annual Equivalent Rate (AER)
Used to compare interest rates on savings accounts.
Annual Percentage Rate (APR)
The yearly cost of a loan, including interest.
Arrears
Payments on an account which are overdue.
Assets
Any items owned which have a value such as cars, property, money, antiques etc.
BACS
Bankers Automated Clearing System. Electronic transfer of funds between bank accounts.
Bankruptcy
A process that legally declares a person cannot repay their debts, and provides protection for the debtor (the person who owes money).
Borrower
Someone who has received money or goods with the promise to pay it back.
Budget
A plan for balancing your outgoings against your income.
Capital
The total value of a person’s or businesses assets owned, minus whatever they owe.
Capital gain
Profit made on an owned item. For example, if you sell an antique for more than you paid for it, the difference is a capital gain.
Cleared funds
When you pay money into your bank or building society it takes a few days to process the money through the system. You cannot access the money until this has happened, once it has the money is know as cleared funds.
Committal Order
A court order for the arrest and imprisonment of a debtor usually following a breach of an instalment order.
Consumer
A person who uses goods or services.
Consumer Credit
Credit given by a retail store, bank, finance company, or other lender, mainly for the purchase of consumer goods.
Credit
Funds to buy goods or services that the borrower will pay back in the future.
Credit Card
A Plastic card that is used for purchasing goods and/or services against an pre approved credit limit.
Credit History
A record of every credit transaction you have, have had or applied for, this includes payment details.
Credit Limit
The maximum amount of credit that a lender will allow a consumer to borrow.
Credit reference agency
An organisation that collects information on people’s credit history, and reports to potential lenders. The 3 main credit reference agencies in the UK are Experian, Equifax and Callcredit.
Credit score
An assessment of someone’s ability to pay debts based on their credit history and circumstances. A high rating indicates that the individual is considered less of a financial risk and lenders are more likely to lend to them.
Creditor
Someone who has lent money or goods to someone.
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D, E, F
Debit
Any transaction that reduces the balance on an account.
Decree
A court document which agrees that a debt is owed to a creditor and must be repaid.
Debit Card
A bank card used to make electronic withdrawals from funds that you have available in a bank account.
Debtor
Someone who has borrowed money or goods from someone.
Debt Collection Agency
An Organisation which acts on behalf of a Creditor to collect the debts they are owed. They will usually contact the debtor by phone or letter to chase payments owed, They may also visit the debtor in their home but they have no legal rights of access.
Demand for Payment
This will be issued by or on behalf of a creditor who is owed money by an individual and contractual payments are not being made. It is a letter which will threaten legal proceedings unless payment is received-usually within 10 days.
Dependant
Someone who is relying on you for support i.e.. Children under 18 years of age or that are in full time education.
Direct debit
A form of payment agreed by a bank account holder, which authorises a creditor to withdraw varying sums from their bank account. Often used to pay bills. Creditor controls the amount collected.
Disposable Income
The income that is left over when your outgoings are subtracted from your income.
Early Redemption Penalty (ERP) or Early Redemption Charge (ERC) or
The penalty you have to pay if you want to repay a debt before you are due to.
Endowment
An insurance policy that pays out a lump sum at the end of a set period or on death.
Equity
The difference between the market value of an asset and the amount of loan or mortgage outstanding on it. Usually applied to home ownership
Eviction
The removal of a tenant from rented premises by the landlord.
Execution Order
A Court Order which gives the Sheriff the right to seize any moveable goods which are on the premises and owned by the debtor.
Financial Regulator
The main regulator of the Financial Services industry in Ireland.
Financial Statement
A summary of your income and outgoings showing how much money, if any, is left over to pay off your debts. The Financial Statement is central to any negotiation with creditors or courts.
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G, H I
Garnishee Order
Or “Attachment of debts”This is a court order against a 3rd party who holds money owed to or belonging to a debtor. It means the creditor can have those debts paid to them instead. Usually applied to a debtor’s wages due or bank or building society accounts.
Gross income
The total amount of money earned (before any deductions such as tax and national insurance).
Hire Purchase (HP)
A method of purchase often used to buy cars and household items, where the item is legally owned by the creditor until the end of the agreement. NB. This means even if the item is returned to the creditor the debt can still remain.
Inflation
A rise in general level of prices of goods and services over a period of time.
Insolvent
Unable to pay ones debts.
Interest Only Mortgage
A Mortgage where you pay only interest each month, the original loan amount would still be outstanding at the end of the term.
Interest Rate
A percentage rate, paid on borrowings as a fee.
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J, K, L
Judgement
A decision which is made by a Court stating that you are legally required to pay the amount stated in the Decree. This will be registered in the High Court.
Judgement Mortgage
A Court Order which gives the creditor a charge over the debtor’s land or property which is registered with the land Registry. It means the land or property cannot be sold without the creditors debt first being repaid.
Lenders
Companies which lend money or goods to consumers or companies.
Lending Criteria
Standards set by the companies, which need to be met before credit is offered.
Loan
A sum of money lent at an interest rate, with a contract for it to be repaid over a set period of time.
Loan to Value
The amount a Mortgage Lender will lend, shown as a percentage of the value of the property you are buying.
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M, N, O
Mortgage
A loan to finance buying a house or land, with that house or land given as security for the loan
Mortgage payment protection Insurance (MPPI)
(See PPI below) This is similar to PPI but will cover your mortgage payments usually for up to 2 years if you are made redundant or are unable to work due to illness or injury
Negative Equity
Having secured borrowing on your house that is greater than the value of your home.
Net income
The amount of income after all deductions (for example, tax and national insurance). Can also be called ‘take-home pay’.
Non-Dependants Contribution
The amount of money paid to you by someone living with you that you are not financially responsibly for. E.g. board/keep
Overdraft
An arrangement with a bank which allows customers to withdraw more funds from a current account than they actually have – a form of lending.
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P, Q, R
Payment Protection Insurance (PPI)
These are usually linked to loans, credit cards or other credit agreements. You pay a premium to an Insurance company and your payments will be covered if you are made redundant or are too ill or injured to work
Priority Debts
Debts which have serious consequences if not paid, such as losing a home, essential services being disconnected or imprisonment.
Pro rata payment
A method of paying your creditors where the amount you have available to pay is allocated by dividing the total amount owed to each creditor by the total amount they are owed.
Remortgage
Changing your mortgage to a different lender.
Repayment Mortgage
A mortgage where you pay off a mixture of the original amount borrowed and interest each month
(also known as capital and interest mortgage)Repayment Vehicle
Investment that will be used to repay the original loan amount on a mortgage, such as an ISA or Personal Equity Plan (PEP)
Repossession
A legal process which involves a lender taking possession of a borrowers property when repayments haven’t been met.
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S, T, U
Second Charge
If more than one loan is secured on a property, the lender with the first charge on the property has the first rights to the property value in the event of the loan not being repaid. Any additional loans have a second, third or fourth charge which will be repaid after the first charge in the order they were made.
Secondary Debts
Debts which put the borrower at a less serious risk than Priority Debts if not paid. Such debts can lead to court action, Charging Orders or Attachment of Earnings.
Secured Lending
Lending which is guaranteed on either property or land. If the borrower does not pay, the lender can take the property and sell it to pay off the debt. Mortgages are a form of Secured Lending
Security/Collateral
Something owned by a borrower that a lender has the right to take possession of if the borrower stops (defaults) making repayments.
Standard Variable Rate (SVR)
The normal lending interest rate charged by a bank or building society.
Standing order
A regular (usually monthly) payment made by the bank on your behalf. Unlike direct debits, details, such as payment amount, cannot be changed unless you inform the bank. (i.e. you are in control)
Summons
A document which is issued by a Court which states officially that a debt is owed and to whom. It will require you to either repay your debt or demand your appearance in court on a specified date and time.
Tax Code
Letters and numbers used by employers to deduct tax from earnings of people paid under the Pay as you Earn system. The first three figures of the code followed by a zero is what you can earn each year before paying tax. This information is available on your pay slip.
Term
Length of a loan
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V, W, X, Y, Z
Unauthorised Overdraft
An arrangement with a bank which allows customers to withdraw more funds from a current account than they actually have – a form of lending. This will not have been formally agreed.
Unsecured Loans
A loan which is not guaranteed on property or land e.g. personal loan
Utilities
Services such as gas, water, electricity or phone
